Return and refund policy
Return Policy:
- We Only Exchange the products . No money back.
- Each order is eligible for a return only once.
- Refund is made in terms of Store credit Only.
- Return Request to be made within 10 days of delivery.
Items Not Eligible for Return:
- Orders placed using Store Credit.
- Used Products.
- Lost Brand Tags Product.
Return Request Process:
- Visit the Return page to request a return.
- State the return reason and select the item to be returned along with images in case of any defect/damages.
- Our Agent will pick up the item in 1-3 days after return request placed. (In some cases customer have to ship the product to store address).
- Ensure all tags and labels are intact, and the product is unworn.
Store Credit:
- Store credit is provided through Mail, Whatsapp or Given Phone Number after the return product received.
- The store credit will be valid for 1 year from the date of issue.
- The credit will be of the amount of the returned products only.
- Shipping costs will not be credited back in any case.
Refunds:
- Money refunds are not provided for products delivered in perfect condition.
- In the event of damaged merchandise, share images and details through the provided link.
- Further steps for replacement, store credit, or full refund will be communicated.
- No return fee will be charged in the case of damaged products.
- Misprints and colour differences from website images are not considered damaged products.
International Orders:
- International orders are not eligible for Returns.
- If you decide to return your order, you are responsible for shipping the product back and bearing the associated shipping and custom charges. We do not facilitate reverse pick-ups. A store credit will be issued for the value of the returned product only. Please note that shipping charges are non-refundable under any circumstances.
- Alternatively, customers can request to return the product when someone is traveling from their country to India, without incurring additional shipping costs.
- In the unlikely event that your merchandise arrives damaged, you can share images for proof with us at support@jfwomens.com. The issue will be recorded and further steps will be communicated to you. A store credit of the same value or a full refund can be made in such cases.
The refund of shipping charges varies on a case-by-case basis, and ultimately, the company retains the authority to make the final decision.