Return and refund policy

Return Policy:

  • Only Returns are accepted, no Exchanges.
  • Each order is eligible for a return only once.
  • Refund is made in terms of Store credit Only.
  • Return Request to be made within 10 days of delivery.

Items Not Eligible for Return:

  • Orders placed using Store Credit.
  • Used Products.
  • Lost Brand Tags Product. 

Return Request Process:

  • Visit the Return page to request a return.
  • State the return reason and select the item to be returned along with images in case of any defect/damages.
  • Our Agent will pick up the item in 1-3 days after return request placed. (In some cases customer have to ship the product to store address).
  • Ensure all tags and labels are intact, and the product is unworn.

Store Credit:

  • Store credit is provided through Mail, Whatsapp or Given Phone Number after the return product received.
  • The store credit will be valid for 1 year from the date of issue.
  • The credit will be of the amount of the returned products only.
  • Shipping costs will not be credited back in any case.

Refunds:

  • Money refunds are not provided for products delivered in perfect condition.
  • In the event of damaged merchandise, share images and details through the provided link.
  • Further steps for replacement, store credit, or full refund will be communicated.
  • No return fee will be charged in the case of damaged products.
  • Misprints and colour differences from website images are not considered damaged products.

International Orders:

  • International orders are not eligible for Returns.
  • If you decide to return your order, you are responsible for shipping the product back and bearing the associated shipping and custom charges. We do not facilitate reverse pick-ups. A store credit will be issued for the value of the returned product only. Please note that shipping charges are non-refundable under any circumstances.
  • Alternatively, customers can request to return the product when someone is traveling from their country to India, without incurring additional shipping costs.
  • In the unlikely event that your merchandise arrives damaged, you can share images for proof with us at support@jfwomens.com. The issue will be recorded and further steps will be communicated to you. A store credit of the same value or a full refund can be made in such cases.

The refund of shipping charges varies on a case-by-case basis, and ultimately, the company retains the authority to make the final decision.